Qualification Scripts

Voicemail Script

Hi, this is [SETTER NAME] with Penn Construction & Design.

I'm calling because you showed interest in getting more information about our “Design-Build-Love” method for home remodeling.

It’s our way of transforming your home, kitchen or bathroom into a modern, luxurious space in 4 to 12 weeks at up to $5,000 off. You’ll also enjoy a free design consultation + 50% off your custom design outline if you act now.

I will follow up with you again tomorrow, or you can give us a call back at (610) 646-1994.

Have a wonderful day.

Opening Statement

Hi, this is [SETTER NAME] with Penn Construction & Design calling on a recorded line. Is this [INSERT LEAD NAME]?

-- Wait for confirmation --

Hi [LEAD NAME],

I saw that you entered your info through an Ad about getting a luxurious home remodeling using our unique “Design-Build-Love” method.

With it, you get a spacious, modern living space at up to $5,000 off. Right now, you can also get a free design consultation + 50% off your custom design outline.

Do you have a couple of minutes?

If YES:

What made you want to click on our ad?

-- Note Ad Feedback, then move to Qualification --

Qualification & Scheduling

*Qualify using the Qualifying Questions below:

*when scheduling appointment:

Thank you for taking the time to answer our questions.

I’d like to schedule a time for you to meet with one of our consultants, who can walk you through how everything works.

I am looking at the calendar, and we have a few openings on [SUGGEST TWO DAYS], would either of those work for you?

-- Get response and select the appropriate day; Book for the soonest available time if possible --

Great, we can put you down for [DAY]. Now would you prefer a morning or afternoon appointment?

-- Discuss available times and select the appropriate time --

Excellent. To confirm, we have you scheduled for [INSERT DAY] at [INSERT TIME]?

-- Once confirmed, move to closing --

Closing Statement

Okay great! That's all the questions I have, and I have you booked for [DATE AND TIME]

I am going to pass this information on to the consultant you will be meeting with.

They are going to send a couple of reminders before the meeting, so be on the lookout for that.

Oh, and aside from a family emergency, do you mind letting us know if, for whatever reason, you won't be able to make the meeting?

-- Wait for confirmation --

Thank you! I hope you have a great day!

-- End the call --

Frequently Asked Questions

What is your address?

Hours of operations?